Booking Terms

Requesting a quote

Sending a quote request through this website, by WhatsApp, by phone or by email does not create a booking. It is a request for us to check availability and prepare a price.

We will reply with a price and confirm whether we are available for the date and time you have asked for. Nothing is reserved until we have confirmed it in writing.

How prices are set

We do not publish fixed prices because the cost of a trip depends on the details of that trip.

• Pickup location and destination
• Number of passengers and amount of luggage
• Type of trip and how long it takes
• Whether the journey is one-way or return
• Any additional stops
• Waiting time
• Any special requirements you have asked for

Confirming your booking

Your booking is confirmed once we have sent you a written confirmation of the date, time, route and price, and you have accepted it.

Please check the details in that confirmation carefully. If anything is wrong, tell us before the day of travel so we can correct it.

Payment

Full payment is required for every confirmed trip. We accept cash on the day and bank transfer.

Payment is arranged once you have accepted a quote and we have confirmed your booking.

Changes to a confirmed booking

If you need to change the date, time, pickup point, destination or number of passengers after a booking is confirmed, contact us as early as you can. We will do what we can to accommodate the change, but changes depend on availability and may affect the price.

Cancellations

If your plans change, please tell us as early as you can. We will confirm any cancellation terms with you in writing before you pay anything.

Waiting time and delays

For airport pickups, give us your flight number when you book. If your flight is delayed or diverted, tell us as soon as you are able so we can move the pickup.

Waiting beyond the time agreed in your quote may be charged. Where a trip involves long stops, we include that waiting time when we quote.

Passengers and luggage

Please tell us the correct number of passengers and the amount of luggage when you request a quote. We run two vehicles, and which one we send depends on what you tell us.

If more people or bags turn up than we agreed, we may not be able to take them. The vehicle is reserved to a set number of seats and a set amount of space.

Things outside our control

Occasionally a trip is affected by something neither of us can control: weather, road closures, ferry or flight disruption, an accident, or a mechanical failure. If that happens we will contact you as quickly as we can and either rearrange the trip or refund what you have paid for the part of the service we could not provide.

Conduct

We ask that passengers travel with seatbelts fastened and treat the vehicle and the driver with respect. We may end a trip early where behaviour makes it unsafe to continue.

Complaints

If something goes wrong, tell us. We would far rather hear it from you and have the chance to put it right.